Terms and Conditions

Last updated: August 19, 2026

Welcome to Mystic BioLabs. These Terms and Conditions govern your access to and use of the Mystic BioLabs website, products, and related services.

By accessing this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use this website or purchase our products.

Eligibility and General Use

By using this website, you represent and confirm that:

• You are at least 18 years old.
• You have the legal capacity to enter into a binding agreement.
• You will comply with all applicable federal, state, and local laws and regulations.
• You will not use this website or our products for any unlawful, unauthorized, or prohibited purpose.
• The information you provide to Mystic BioLabs is accurate and complete.

Mystic BioLabs reserves the right to refuse service, restrict account access, cancel orders, or terminate accounts when reasonably necessary to protect the company, its customers, or its legal and regulatory obligations.

Research-Use Products

All products offered by Mystic BioLabs are sold strictly for:

• Laboratory, analytical, and research purposes only.
• Use by individuals who possess the knowledge, training, facilities, and equipment necessary to handle research materials safely.
• Purposes permitted under applicable law.

Products sold by Mystic BioLabs are not intended for human consumption, veterinary use, household use, diagnostic use, or therapeutic use. They are not drugs, foods, cosmetics, dietary supplements, or medical devices.

Nothing on this website is intended to provide medical advice, diagnose or treat any condition, recommend a dosage, or encourage the use of any product in or on humans or animals.

By purchasing from Mystic BioLabs, you acknowledge that you understand the nature and intended use of the products and accept full responsibility for their lawful handling, storage, use, and disposal.

Product Information

Mystic BioLabs makes reasonable efforts to ensure that product descriptions, specifications, images, and other website information are accurate. However:

• Product images may be illustrative and may not reflect exact packaging, labeling, or appearance.
• Minor differences in color, packaging, or presentation may occur.
• Website content may contain typographical errors or omissions.
• Product information may be updated or corrected without prior notice.

Certificates of Analysis and other testing information, when provided, relate only to the identified lot or sample and should not be interpreted as a warranty of suitability for any particular application.

The purchaser is responsible for independently determining whether a product is appropriate and lawful for the purchaser’s intended research.

Orders and Acceptance

All orders are subject to availability, verification, and acceptance by Mystic BioLabs.

We reserve the right to limit quantities or cancel or refuse an order for reasons including:

• Product availability.
• Pricing or listing errors.
• Suspected fraud or unauthorized payment activity.
• Suspected resale or diversion.
• Concerns regarding unlawful or prohibited use.
• Violation of these Terms and Conditions.

An order confirmation does not constitute final acceptance of an order. An order is accepted when it has been processed and released for shipment.

If an order is canceled after payment has been received, the appropriate refund will be issued to the original payment method unless otherwise agreed.

Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and payment options may change without notice. Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

Customers must provide current, complete, and accurate billing and payment information. By submitting payment information, you represent that you are authorized to use the selected payment method.

Chargebacks submitted fraudulently or without first making a reasonable effort to resolve the issue with Mystic BioLabs may result in account suspension or termination.

Shipping and Delivery

Shipping and delivery dates are estimates and are not guaranteed.

Mystic BioLabs is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier disruptions.
• Weather or natural disasters.
• Incorrect or incomplete delivery information.
• Service interruptions.
• Government actions or inspections.
• Other transportation or logistical delays.

Customers are responsible for providing a complete and accurate shipping address. Additional charges resulting from an incorrect address, refused delivery, or undeliverable shipment may be the customer’s responsibility.

Responsibility for the shipment transfers to the customer once delivery is confirmed by the carrier. Claims involving missing, damaged, or incorrectly delivered packages must be reported promptly and will be reviewed according to our Shipping Policy.

Please refer to the Mystic BioLabs Shipping Policy for additional information. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by the Mystic BioLabs Refund and Returns Policy.

Because research materials may be sensitive to handling, storage conditions, contamination, and temperature, opened or used products generally cannot be returned.

Refunds or replacements may be denied when a claim results from:

• Improper handling, use, or storage.
• Customer negligence.
• Failure to follow applicable storage requirements.
• An incorrect or incomplete address supplied by the customer.
• Unauthorized return of merchandise.
• Normal differences in packaging or appearance that do not affect the product.

Customers should inspect shipments promptly upon delivery and contact Mystic BioLabs within the time stated in our Refund and Returns Policy if an order is damaged, incomplete, or incorrect.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You agree to notify Mystic BioLabs promptly if you believe your account has been accessed without authorization. We are not responsible for losses resulting from your failure to protect your account information.

Prohibited Conduct

You may not:

• Use the website or its products for an unlawful purpose.
• Provide false, misleading, or fraudulent information.
• Attempt to gain unauthorized access to the website, customer accounts, servers, or connected systems.
• Introduce malware, malicious code, or disruptive technology.
• Interfere with website security or functionality.
• Scrape, copy, or harvest website content or customer information without written permission.
• Misrepresent your relationship with Mystic BioLabs.
• Use Mystic BioLabs products, content, or branding in a manner that violates applicable law.
• Resell or redistribute products using false, misleading, or unauthorized claims.

Violation of these requirements may result in order cancellation, account termination, or other appropriate action.

Intellectual Property

All website content, including text, graphics, product images, logos, icons, branding, page layouts, and original designs, is owned by or licensed to Mystic BioLabs and is protected by applicable intellectual-property laws.

Content may not be copied, reproduced, republished, modified, distributed, sold, or commercially exploited without prior written permission from Mystic BioLabs.

Permission to use this website does not transfer ownership of any intellectual property.

Third-Party Services and Links

This website may contain links to third-party websites or use services provided by payment processors, shipping carriers, analytics providers, and other independent companies.

Mystic BioLabs does not control and is not responsible for the availability, security, content, policies, or practices of third-party services. Your use of a third-party website or service may be governed by that party’s separate terms and privacy policies.

Disclaimer of Warranties

To the fullest extent permitted by law, the website, its content, and all products and services are provided on an “as is” and “as available” basis.

Mystic BioLabs disclaims all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, noninfringement, and suitability for any particular research application.

Mystic BioLabs does not warrant that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, these exclusions apply only to the extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, Mystic BioLabs and its owners, employees, contractors, affiliates, and service providers will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to:

• Access to or use of the website.
• Inability to access or use the website.
• Purchase, handling, storage, use, misuse, or disposal of products.
• Loss of data, revenue, profits, business opportunities, or goodwill.
• Unauthorized access to an account.
• Conduct or content of third parties.

Where liability cannot legally be excluded, Mystic BioLabs’ total liability will not exceed the amount paid for the product or order giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be limited or excluded.

Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Mystic BioLabs and its owners, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, expenses, and reasonable legal fees arising from:

• Your violation of these Terms and Conditions.
• Your unlawful or unauthorized use of the website or products.
• Your handling, storage, use, misuse, resale, transfer, or disposal of products.
• Your violation of another person’s rights or applicable law.

Privacy

Your use of this website is also governed by the Mystic BioLabs Privacy Policy.

The Privacy Policy explains how we collect, use, retain, disclose, and protect personal information and how eligible consumers may exercise applicable privacy rights.

Electronic Communications

By using the website, creating an account, or contacting Mystic BioLabs electronically, you consent to receive transactional communications electronically, including order confirmations, account notices, policy updates, and customer-service correspondence.

Marketing communications will be handled according to applicable law and the preferences available in those communications.

Changes to These Terms

Mystic BioLabs may revise these Terms and Conditions periodically.

Changes become effective when the updated terms are posted on this website unless a later effective date is stated. The “Last updated” date at the top of this page will identify the most recent revision.

Continued use of the website after updated terms become effective constitutes acceptance of the revised terms.

Governing Law and Venue

These Terms and Conditions are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any dispute arising from these Terms, the website, or a purchase from Mystic BioLabs shall be brought in a court of competent jurisdiction located in Colorado, unless applicable law requires otherwise.

Severability

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Shipping Policy, Refund and Returns Policy, and any other policies referenced on the website, constitute the entire agreement between you and Mystic BioLabs concerning your use of the website and purchase of products.

Contact Information

Questions about these Terms and Conditions may be submitted to:

Mystic BioLabs
Email: admin@mysticbiolabs.com
Location: Colorado, United States

Complaint and Abuse Reporting

Mystic BioLabs is committed to addressing customer concerns, payment issues, suspected fraud, abuse reports, and policy-related complaints promptly and professionally.

To submit a complaint or report suspected abuse, contact:

Email: admin@mysticbiolabs.com

Please include:

• Your full name.
• Your order number, if applicable.
• A clear description of the issue.
• Relevant photographs, screenshots, tracking information, or other supporting documentation.

We aim to review complaints and abuse reports within seven business days. If additional information is required, Mystic BioLabs may contact you before issuing a final response.